Certificate IV Retail Management

Course Code: SIR40207
Study Area: Retail

Working in retail or wholesale and looking to develop your managerial skills? This course is ideal for people managing a small retail or wholesale outlet, or a section or department within a larger retail store or wholesale business. Learn how to manage merchandise and store presentation and lead and manage people.

Where

Bendigo (City Campus)

Duration

Classes are held Mondays and Tuesday from 9am to 3pm for 17 weeks. This course is available in 2 different formats, these are:

Class Room Based delivery and assessment at Bendigo TAFE (Full Time). Classes are held Monday's and Tuesday's from 9.00am to 3.00pm for a Semester. This format is offered twice a year commencing in both February and July.
"The Next Step to Success" Employment based delivery and assessment. Finding the time to gain a qualification in today's busy life with our demanding careers can be difficult. This Retail Management course is designed for those already working in the retail industry. Attend a 3 hour workshop one evening per month at Bendigo TAFE and also study in your own time. Our experienced trainers will assist you in the workshops and can visit you at your workplace if required. This format is able to be enrolled into at any time during the year and is classified as part time. This qualification is also available through Recognition of Prior Learning or Rapid Recognition at any time during the year for those who are already working in the retail industry at this level.

Accreditation

This qualification is nationally recognised.

Study options

Full time

Possible careers

Possible job titles include:

Store manager
Department manager
Merchandise manager
Sales manager
Customer service manager
Shift manager

Course pre-requisites

There are two alternative pathways for entry into Certificate IV in Retail Management.
Pathway 1 - Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

Work effectively in a retail environment (SIRXIND001A)
Communicate in the workplace (SIRXCOM001A)
And have obtained the following units of competency from Certificate III in Retail:

Coordinate interaction with customers (SIRXCCS003A)
Maintain store safety (SIRXOHS002A)
Maintain store security (SIRXRSK002A)
Build relationships with customers (SIRXSLS004A)

OR Certificate III Wholesale:

Optimise customer & territory coverage (SIRWSL003A)
Maintain business to business relationships (SIRXCCS006A)
Build relationships with customers (SIRXSLS004A)

Pathway 2 - Have sufficient relevant wholesale or retail employment experience. A current or previous job role that involves or has involved in the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluation or recording performance against the units of competency.
Examples of evidence to support a determination could include:

job descriptions and references from current or past employers
an entry interview to determine what competencies have been applied in the whoelsale or retail environment in a paid or voluntary capacity

Other course requirements

Find out more

This qualification provides the skills and knowledge for an individual to be competent in first line management skills in the retail and/or wholesale industries. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department within a larger wholesale business. This course is classified as "full time" and is classroom based in Bendigo TAFE's Retail Training Room. Classes are held Mondays and Tuesday from 9am to 3pm for 17 weeks. This course is offered twice a year, in February and July. This qualification is also available through Recognition of Prior Learning or Rapid Recognition for those who are already working in the retail industry at this level at any time during the year.

What is the application process?

Online application direct to Bendigo TAFE

What is the selection process?

Individual Interview

Will my previous experience and study be recognised?

Recognition of your current qualifications and prior learning: Bendigo TAFE has processes to give you credit for relevant units from your prior study, and to assess your prior learning against units in a course.

What are the standard assessment methods?

Practical assessment; Project work; Written assessment

How can this course be studied?

Full time

How is this course delivered?

Classroom based training

What are the main topics studied in this course?

Key study areas include:

Human Resource Management
Inventory Control
Quality and Innovation
Risk Management and Security

What further study could this course lead to?

SIR50107 - Diploma of Retail Management

Can this course be delivered as an Apprenticeship or Traineeship?

When is this course scheduled to start?

Associated Sessions

Campus	Start Date	End Date	Attendance Mode	Additional Information
Bendigo - City Campus	19/03/2012	28/06/2012	Full Time	Additional Info
Bendigo - City Campus	19/03/2012	19/11/2012	Flexi-Mode	Additional Info
Bendigo - City Campus	20/03/2012	01/12/2013	Flexi-Mode	Additional Info

Please contact Bendigo TAFE for more information.

What are the fees for this course?

What are the requirements for successful completion of this course?

The total number of units of competency in this course is 10. These are made up of 3 Core and 7 Elective (6 Pre-Requisite units must have already been completed)

What is the typical content for this course?

Associated Units

Unit Code	Unit Name	Duration
BSBADM502B	Manage Meetings	30
BSBCMN402A	Develop Work Priorities	30
BSBCUS401A	Coordinate Implementation Of Customer Service Strategies	40
BSBCUS402A	Address Customer Needs	50
BSBFLM405B	Implement An Operational Plan	50
BSBHRM402A	Recruit, select and induct staff	50
BSBMGT401A	Show Leadership In The Workplace	50
BSBMKG403A	Analyse market data	60
BSBMKG404A	Forecast market and business needs	60
BSBOHS407A	Monitor A Safe Workplace	50
BSBSBM401A	Establish Business And Legal Requirements	50
BSBSBM404B	Undertake Business Planning	60
BSBWOR402A	Promote team effectiveness	50
BSBWOR404A	Develop Work Priorities	40
SIRXCCS003A	Coordinate interaction with customers	35
SIRXCLM002A	Manage store facilities	25
SIRXCOM001A	Communicate in the workplace	40
SIRXFIN004A	Manage financial resources	35
SIRXGLC001A	Monitor compliance with legal and legislative requirements affecting business operations	50
SIRXHRM001A	Administer human resources policy	35
SIRXHRM002A	Recruit and select personnel	35
SIRXIND001A	Work effectively in a retail environment	45
SIRXINV003A	Plan inventory levels	45
SIRXINV004A	Buy merchandise	50
SIRXINV005A	Control inventory	40
SIRXMER003A	Monitor instore visual merchandising display	35
SIRXMER004A	Manage merchandise and store presentation	35
SIRXMER006A	Present products	45
SIRXMER007A	Demonstrate merchandising and category presentation skills	90
SIRXMGT003A	Lead and manage people	35
SIRXMGT006A	Initiate and implement change	150
SIRXMPR001A	Profile a retail market	35
SIRXOHS002A	Maintain store safety	35
SIRXOHS003A	Provide a safe working environment	35
SIRXPRO001A	Maximise sales of branded products	45
SIRXPRO002A	Implement product recalls	30
SIRXPRO003A	Review product or service performance	50
SIRXQUA002A	Lead a team to foster innovation	35
SIRXQUA004A	Set up systems that support innovation	35
SIRXRSK002A	Maintain store security	20
SIRXRSK004A	Control store security	35
SIRXSLS004A	Build relationships with customers	35
SIRXSLS005A	Manage sales and service delivery	35
SIRXSLS006A	Lead a sales team	30
SIRXSLS007A	Train sales team members	35
SIRXSLS008A	Develop a sales strategy	60
SIRXSLS009A	Manage sales teams	35
TAADEL404B	Facilitate Work-based Learning	15
TAADES402B	Design And Develop Learning Programs	40
TAAENV402B	Foster And Promote An Inclusive Learning Culture	10