Your student journey will be supported at Bendigo TAFE through a range of general and specialised study and student support services. As part of becoming a student at Bendigo TAFE, you have access to the follow support:

Student support services
Bendigo TAFE student support services provides free and confidential services to students across all campuses and aims to facilitate a positive learning environment for students.
Services provided include counselling support services, disability support services, student activities services, youth workers, Indigenous support services and international support services.
To learn more about these services or to make an appointment, phone the student support services team on (03) 5434 1746. 

Learning resources
Tutorspace offers a range of assistance including assignment planning and computer technology. Learning support staff can also help with exam techniques, business
communication, study skills and time management.
The library supports your information needs with extensive collections of print, audiovisual, online and equipment resources. You can borrow resources or use
computers, audiovisual and copy facilities. The library is located at Bendigo City Campus, entry via McCrae Street, with a daily service at Bendigo Charleston Road Campus.

Complaints and feedback
At Bendigo TAFE we value your feedback as it helps us know what we are doing well, what we need to improve or to address a specific concern. We’ll try to remedy any problems promptly and deal with each matter fairly. There are two ways to provide feedback or make a complaint:

• Informally – discuss with an appropriate staff member such as your teacher. The informal option enables the people or the area most directly concerned to address the matter as quickly as possible.
• Formally – complete a formal customer feedback form and either post or drop it off in a the feedback boxes at any of our campuses. You can also complete a feedback form online via the contact us function.

Regardless of how you submit a formal feedback form, the form will be forwarded to our quality team for recording and follow up including forwarding to the appropriate area for action. Anonymous feedback about products and services will be actioned to the extent it can. Action based upon anonymous feedback about staff members and students is constrained by the principles of natural justice.

• Read customer feedback procedure
• Download formal customer feedback form

If you require assistance with the above process, contact the information centre on 1300 554 248 or info@bendigotafe.edu.au