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Our organisation

As a government owned Technical and Further Education provider, Bendigo TAFE is governed by a number of regulatory bodies and frameworks and is responsible to the Minister for Education and Training, reporting through Skills Victoria within the Victorian Government Department of Education, Employment and Training. This is the regulatory framework we work within. However, we deliver our education, training and assessment services through our organisational capability.

Our education, training and assessment services are delivered across five schools that support a wide range of study areas and programs including traditional trades, vocational and pre-vocational programs and emerging skill areas.

Each School is managed by a Head of School, Teaching Department Manager's and supported by a range of experienced teaching staff, technical and administrative support staff. All Bendigo TAFE staff are selected for their qualifications, expertise and experience.

The Flexible Delivery Unit is responsible for the co-ordination and delivery of our Off Campus courses as well as management of our skills recognition services. The Flexible Delivery Unit works in conjunction with the schools to provide individuals with a one stop service for recognition of prior learning (RPL) or experience.

Flexible Delivery Unit

Bendigo TAFE’s Leadership Team consists of the CEO, four Executive Directors, five Heads of School and a number of "senior" Managers all of whom are experts in their fields, have a passion for education and are committed to achieving our vision.

Please view our Strategic Plan 2009-2011 and our Annual Report for 2010. The overall organisational chart is available here.

Bendigo TAFE is governed by a Board that oversees the strategic direction and financial management of the organisation. Board members bring with them significant experience and expertise in their own professional fields and all share a passion for the future of Bendigo TAFE.

Bendigo TAFE provides vocational training and education to about 12,000 students per year. This equates to an overall delivery of 3.2 million student contact hours of education and training (in 2009) to a diverse market of individuals, private businesses and government organisations. All Bendigo TAFE courses are either nationally recognized qualifications or Bendigo TAFE accredited courses.

Bendigo TAFE is a public entity promulgated under Section 3.1.11 of the Education and Training Reform Act 2006.

Australian Business Number

Bendigo TAFE’s Australian Business Number (ABN) is 74 802 942 886
Our principal office is 136 McCrae Street, Bendigo Vic 3550

Registered Training Organisation

Bendigo TAFE is a Registered Training Organisation (RTO) under the Australian Quality Training Framework. Our RTO number is 3077.

CRICOS registration

Bendigo TAFE has CRICOS registration (Provider number 03059A) and complies with the Educational Services for Overseas Students (ESOS) Act 2000.

ISO 9001:2008 Quality Management Systems Certified

Bendigo TAFE has adopted AS/NZS ISO 9001:2008 Quality Management Systems and the VET Quality Framework as the Institute's Quality Assurance Standard in order to provide a structured framework for the Institute's daily operations and continuously improve its processes and practices. The Institute's quality system also incorporates OH&S and other external requirements.

VET Quality Framework

The VET Quality Framework is aimed at achieving greater national consistency in the way providers are registered and monitored and in how standards in the VET sector are enforced. The VET Quality Framework comprises: the Standards for NVR Registered Training Organisations, the Fit and Proper Person Requirements, the Financial Viability Risk Assessment Requirements, the Data Provision Requirements, and the Australian Qualifications Framework.

Like may education and training organisations Bendigo TAFE has commenced the journey of creating a sustainable culture within the Institute. This commenced with the endorsement by the Board in November 2009 that Bendigo TAFE will embed sustainability in everything we do, from education and training programs to the day to day management of our facilities. This has now been enhanced through the endorsement of the Institute's Environmental Sustainability Strategy 2011 as part of Sustainability Victoria's Resource Smart for Tertiary Education programs. Learn more about our sustainability program here.

At Bendigo TAFE we value your feedback as it helps us know what we are doing well, what we need to improve or to address a specific concern. We’ll try to remedy any problems promptly and deal with each matter fairly. A full description of the Customer Feedback Procedure can be found here, however, in summary there are two ways to provide feedback or make a complaint:

Informally – discuss with an appropriate staff member (eg. your teacher). The informal option enables the people or the area most directly concerned to address the matter as quickly as possible.
Formally – put it in writing using our Formal Customer Feedback form. There are three ways to do this: complete a Formal Customer Feedback form and leave in the Feedback boxes at any of our campuses; you can download a copy of the Feedback Form and post or drop in to the Feedback boxes; or you can use the online Contact Us Enquiry Form and complete the Formal Feedback details.

Regardless of how you submit a Formal Feedback Form, the form will be forwarded to the Quality and Compliance team at the City Campus for recording and follow up including forwarding to the appropriate area for action.

Anonymous feedback about products and services will be actioned to the extent it can. Action based upon anonymous feedback about staff members and students is constrained by the principles of natural justice.

If you require assistance with the above process please contact the Information Centre on 1300 554 248 to make an appointment with a member from our Student Support team.

Group shot of all Bendigo TAFE Staff taken on Foundation Day in 2009